Privacy Policy

MasterPrep ("the Company") values your privacy and complies with the "Information and Communications Network Act." This Privacy Policy explains how we use and protect your personal information. Any updates to this policy will be announced on our website (or individually notified).

The company collects the following personal information for purposes such as registration, consultation, and service requests.

1) Upon initial registration, for member identification and optimized service provision, we collect:
- Required: ID, password, name, phone number, mobile number, address, email address
- Optional: Study abroad region, referral ID, sign-up source

2) During service use or business transactions, the following information may be generated and collected:
- Service usage records, access logs, cookies, IP address, payment history, record of inappropriate usage
- Identity verification information

3) For paid transactions, we collect:
- Bank transfer information: bank name, account number

4) Collection Methods: Via our website (www.masterprep.net), event participation, and delivery requests

The personal information collected is used for the following purposes:

1) To fulfill service contracts and billing:
Providing content, processing purchases and payments, delivering goods or invoices

2) Member management:
Identity verification for membership services, personal identification, prevention of unauthorized use by delinquent members, verification of registration intent, age verification, complaint handling, and notification delivery

3) Marketing and advertising:
Information on new courses, promotional offers, tracking access frequency, and service usage statistics for targeted marketing and personalized services

Personal information is generally deleted immediately after achieving the purpose of collection and use.
However, certain information may be retained as required by relevant laws for specified periods.

1) Information retained after member withdrawal:
- Retained items: name, ID, email address, address, phone number provided by the member
- Retention basis: To prevent re-registration of delinquent users, assist in dispute resolution, and aid in investigations
- Retention period: 1 year after member withdrawal

2) Retention of transaction-related information:
- Retained items: transaction history
- Retention basis: Based on Commercial Law and Consumer Protection Law in e-commerce
- Retention period: 5 years for records related to contract or withdrawal, 5 years for payment and goods supply, 3 years for consumer complaints and dispute resolution

Personal information is destroyed immediately upon fulfilling its purpose. The destruction process is as follows:

1) Destruction Procedure
Information provided during registration, etc., is not transferred to a separate database and is destroyed after storage according to internal policies and relevant laws (refer to Retention and Usage Period).

2) Destruction Method
- Electronic files are permanently deleted using technical methods to prevent recovery.

Personal information is not shared externally unless the user has given prior consent or is required by law.

We do not outsource user information to external parties without user consent. If outsourcing is necessary, we will inform users and obtain consent in advance.

Users and their legal representatives may view or modify personal information related to themselves or children under 14 at any time, or request withdrawal of consent. Users can access, correct, or delete their information by clicking "Edit Profile" or "Delete Account" after verifying their identity. Requests may also be directed to the privacy officer via written, phone, or email contact.

Personal information under correction requests will not be used or shared until corrected. In cases where incorrect information has already been provided to a third party, we will promptly notify them of the correction.

We use cookies to provide personalized and customized services to each member. Cookies are small data packets sent by the website's server to the user's browser and stored on the hard disk.

1) Purpose of cookies:
- To analyze access frequency, visit times, track user preferences, participation in events, and visit frequency to provide targeted marketing and personalized services.

2) How to refuse cookies:
Users have the option to accept all cookies, be notified upon installation, or refuse all cookies via their browser settings.
- Example settings (for Internet Explorer): Tools > Internet Options > Privacy
(note that refusing cookies may limit access to certain services that require login).

To prevent loss, theft, leakage, alteration, or destruction of personal information, we implement the following technical and managerial measures:

1) Personal information encryption:
- Important data is protected through encryption and secure file transfer protocols (SSL) for secure data transmission over the network.

2) Staff education:
- Staff handling personal information are limited to authorized personnel, with regular training on security practices.

3) User ID and password management:
- Users are solely responsible for managing their ID and password. Please take necessary precautions, such as frequent password updates and avoiding shared computers.

To protect customer information and resolve complaints, we have designated the following departments and privacy officer:

Customer Service Department: eLearning Customer Support Center
Phone: 02-514-5921
Email: newsat2400@naver.com

Users may report privacy-related complaints to the designated privacy officer or department. We will respond promptly to user concerns.

For additional assistance on privacy issues, you may contact:

1. Personal Dispute Mediation Committee (http://www.kopico.go.kr)
2. ePrivacy Certification Committee (http://www.eprivacy.or.kr)
3. Cyber Bureau, Korean National Police Agency (http://cyberbureau.police.go.kr/index.do)